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Does AT owe me a refund?
AT’s current and former customers who were affected by the throttling won’t have to do anything to get their refunds, according to the FTC. Current AT customers will automatically receive a credit to their bills while former customers will receive checks for the refund amount they are owed.
Why did I get a refund from AT?
You can get a refund if you made an overpayment or there was a surplus on your account. You might get a credit or an adjustment to your account for a mistake that was made or a promotional deal or discount which AT says can take up to 2 months to appear on your bill.
How do I dispute a charge on my AT bill?
You may submit a Notice of Dispute online at att.com/noticeofdispute. Or you may print a Notice of Dispute (PDF, 181KB) and mail it to us at Manager—Dispute Resolution and Arbitration, AT, 1025 Lenox Park Blvd., Atlanta, GA 30319.
How do I contact AT about my bill?
I have a question about my bill. Who do I contact? AT customer support is ready to help with all your billing questions. Just call 800-288-2020, or refer to this page for additional information regarding your bill and how to pay it.
How long does it take ATT to issue a refund?
Canceled accounts: Once your account is canceled, it takes us 45 days to process your refund. That gives us time to make any final adjustments to your account. If you don’t get your refund within 60 days, contact us.
How much is the AT settlement refund?
After administrative costs and attorneys’ fees, typical victims are expected to get $10 or $11 from the new settlement. Many of these same people previously received $12 each from a $60 million settlement between AT and the Federal Trade Commission, bringing the typical person’s total payout to $22 or $23.
How do I file a formal complaint against AT?
The AT complaint number is 800-331-0500, or you can simply dial 611 from your AT cellphone. You can also launch a live chat with customer service by going to https://www.att.com/contactus/index/internet.html and clicking the Chat Live button.
Can I sue AT for overcharging me?
You can sue AT for overcharging you. If you’re paying more than agreed for an AT service, you may be able to file a claim in small claims court. You can sue AT for unreliable service in small claims court.
What number do I call to pay my ATT bill?
1-833-849-6001
Pay your AT bill over the phone Call AT customer service at 1-833-849-6001 Monday through Friday from 8 a.m. – 7 p.m. and Saturday from 8 a.m. – 5 p.m local time to pay your bill over the phone with ease.
What do I do with my at & T refund?
If you don’t want to share this info, we can mail a refund check to the account owner. Or, we can credit the refund amount to your AT account to put toward future bills. Credit or debit card: We’ll apply your refund to the card you used to make your payment.
How long does it take to get my at & T security deposit back?
Find an AT credit or adjustment on your bill. It may take up to 2 months for it to appear on your bill. Learn more about when your security deposit will be refunded to your account balance or sent to the address on the account.
How to get a refund on an online bill?
Online bill through your bank: These payments come from your bank after you request payment from your bank’s website. Some payments require a 14-day hold before we can refund them. If you want an electronic refund (recommended), we have to confirm your bank account and routing number.
Do you have to pay for at & T phone service?
The basic service doesn’t require me to pay anything to AT, but I can arrange upgraded services with AT directly and pay for them directly to AT too. For a few months I had an extra service.