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How do I make a complaint to Ford Motor Company?
If you are calling regarding a Ford or Mercury issue, you can dial 1-800-392-3673. You can call this number anytime between 8 a.m. and 8 p.m. Monday through Friday (Eastern Standard Time). You can also call on Saturday from 9 a.m. until 5:30 pm.
What is Ford manufacturer customer satisfaction program?
What is a CSP? A CSP provides an upgrade to a specific component or extends an existing warranty. These programs have time and mileage limitations, and they do expire. Ford Motor Company will conduct repairs specifically designated in a Customer Satisfaction Program at no cost to the owner.
Can I sue Ford Motor Company?
If you have been wronged by the Ford Motor Company or have purchased a defective vehicle from Ford, you may file a complaint in small claims court.
How do I send an email to Ford Motor Company?
Ford doesn’t list an email address, but you can leave a message on their website to receive a reply via email. Go to the Ford Motor Company website, https://www.Ford.com, and select “Contact Ford” at the bottom of the homepage. Submit your concern using their contact form and wait for an email response.
How do I contact the CEO of Ford Motor Company?
Scott Griffith | Ford Motor Company | Email CEO @ford.com CFO.
Is there a class action lawsuit against Ford?
Several Ford owners have filed a proposed class action lawsuit against the automaker alleging a vehicle defect in the EcoBoost engine causes coolant to leak into the cylinders, causing the potential for engine fires and failure, misfires, collision risk, and costly repairs.
What is a customer satisfaction program?
A customer satisfaction programme provides the ability to diagnose and strengthen relationships with “at risk” customersthose clients with negative service experience, new customers, and customers in competitive markets, (Hesket et al, 1994).
What is Transmission molded leadframe extended coverage?
Transmission Molded Leadframe Extended Coverage. PROGRAM TERMS. This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program.
What is the Ford lemon law?
Ford Motor Company, more commonly referred to simply as Ford, is an all-American multi-national automaker. If this is the case you are entitled to compensation for your defective Ford, which could include a refund, replacement or cash settlement for your defective vehicle.
How do I contact Ford directly?
(800) 392-3673
- Chat SYNC & Service.
- Social Assist.
- Phone.
What to do if you have a complaint about Ford?
Ford complaints contacts. Call Customer Care on +1-800-392-3673. Visit Customer Care Contact Information. Call Headquarters on 313-322-3000. Tweet Ford. Follow Ford. Watch Ford.
How can I contact the Ford Motor Company?
They may also send an email through the Ford Motor Company’s contact page via the Internet. Online support is also available through the live chat option on the Ford website. Twitter service support at @FordService may be reached Monday through Friday between 8 a.m. and 11 p.m. Eastern.
How to complain to the Motor Industry Ombudsman?
Before lodging a complaint, make sure that you understand all the elements of the original purchase agreement. This will include the sales agreement; warranty document and service plan, if applicable. Make sure that your vehicle’s service record is current and that the service schedule has been stamped by the servicing dealer, if applicable.