Contents
What are the three types of guest?
Below, we’ll talk about three different types of hotel guests and what they look for in a hotel.
- Tourists. Tourists are from out of town and want to experience a new place to the fullest, but what do leisure and tourist travelers want in a hotel?
- Business Travelers.
- Event Travelers.
What are the 5 common hotel guests?
Here are the 4 most common types of hotel guests:
- Backpackers. Typically a younger crowd, these types of travelers are VERY price sensitive and will try to save as much as possible.
- Families. This type of tourist has probably planned this trip well in advance, and wants to maximize their time.
- Seniors.
- Business travelers.
Why do we need to know the different types of guest?
Taking the time to understand your different guest types will pay its dividends in a virtuous cycle of happier guests, better reviews, additional bookings and increased profitability.
How do you handle different types of guests?
In handling hostile and aggressive customers, you will likely feel threatened, awkward, angry or fearful even.
- Remain calm and professional. It is critical that you remain in control.
- Let them vent their emotions.
- Find the right moment to get your voice in.
- Sit them down.
- Be friendly.
- Keep eye contact.
- Do not argue.
- Listen.
Who is a walking guest?
Who is a Walkin Guest ? A Guest who arrives at a hotel without a reservation is called as ‘Walk in’. The Classic nightmare for any traveller who travel for miles and miles who then walk-in to the hotels and find that the hotel is fully occupied.
How do you classify a resort?
Resorts can be Classified based on Location, Speciality or Cost.
What is most important to hotel guests?
According to the study, guests value a comfortable room most highly, and that service is the next most important factor. Amenities and facilities are less important, and location and building have the smallest effect on a rating.
Is it important to know the different type of hotel guest?
Explanation: There should always be a standard of service provided, but different types of guests are going to have different expectations of their trip. As hotel managers and employees, it is important to be able to identify and attend to these different types.
How else can you do to accommodate a walk-in guest?
Offer some bar service towards your guest while waiting in the lounge. and inform them whenever a table is already available. B. Decline the guest for a dining experience in your restaurant, instead.
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